Emerald Cut Simulated Green Emerald Dangle Earrings

Exchange Policy

We offer exchange only, not returns or refunds. Please review the policy carefully before making a purchase.

Eligibility for Exchange

You may request an exchange only under the following conditions:

1. Size Issue – If the product size does not fit as expected.

2. Damaged or Incorrect Item – If you receive a damaged product or the wrong item.

No other reasons will be accepted for exchange.

Exchange Timeframe

You must request an exchange within 7 days of receiving your item.

Conditions for Exchange

To be eligible for an exchange:

• The item must be in the same condition as received

• Unworn, unused, with tags attached

• In original packaging

• Proof of purchase is required

Items that do not meet these conditions will not be accepted.

How to Request an Exchange

To initiate an exchange, contact us at:
jewelbyhoor513@gmail.com

Please include:

• Order number

• Clear images/videos (mandatory for damaged or incorrect items)

• Reason for exchange (size issue or damage)

Do not send any item back without approval. Unauthorized exchanges will not be accepted.

If your exchange is approved, we will provide instructions on how and where to send the item.

---

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If the item is defective, damaged, or incorrect, contact us within 48 hours of receiving the parcel with clear evidence so we can resolve the issue promptly.

---

Non-Exchangeable Items

The following items are not eligible for exchange:

• Sale or discounted items

• Gift cards

• Customized or personalized products

• Items damaged due to misuse or wear after delivery

---

Important Notice

• Returns and refunds are not available under any circumstances other than the exchange conditions stated above.

• Shipping charges are non-refundable.

• Exchanges are subject to stock availability.

For any exchange-related questions, contact us at
jewelbyhoor513@gmail.com